Having difficulty booking online?
We're sorry to hear you're having difficulty booking online. Please take a look at the following solutions. If you're still having difficulty please do contact us with details and we will endeavour to help you.
I can't login or select seats?
If you have allowed the www.circomedia.com cookie you will also need to allow the third party cookie system.spektrix.com to access the booking system.
In Internet Explorer you can do this by clicking TOOLS > INTERNET OPTIONS > PRIVACY > SITES. Type system.spektrix.com and click ALLOW. This will not affect your security for other websites.
In Safari go to SAFARI > PREFERENCES and click on the Privacy Tab. If your preferences are set to block cookies 'always', you should any problems are resolved if you change this to 'never' or 'third parties and advertisers'.
In Mozilla Firefox you can do this by clicking TOOLS > OPTIONS > PRIVACY. Change the drop-down box to 'Use Custom Settings for History' and click EXCEPTIONS. Type system.spektrix.com into the field and click ALLOW. This will not affect your security for other websites.
We are aware that users of Internet Explorer 6 and below are not able to display our booking system correctly. Please use another browser or upgrade to the latest version of Internet Explorer.
The online booking system won't accept my card.
We know of some cards that our Merchant Services provider won't accept; for example we cannot accept American Express or cards with a foreign billing address.
I can't remember my password?
When you come to log in (either when you've selected your tickets, or by clicking on 'My Account' on the right hand side of your screen) enter your email address in the specified field and then click where it asks underneath.
I can't remember the email address I signed up with?
Please call our office on 0117 924 7615, and our staff will be able to tell you your username (email address), and reset your password if necessary.
CALLING OUR BOX OFFICE
Tel: 0117924 7615
Lines open: Monday-Friday 10:00am- 5:00pm. The box office is not manned out of these hours.
Please note a £1 booking fee will be added to all telephone bookings.